Once you have decided to go ahead, Transition-In is the process of starting as a new Sentrian One Subscription client.
Transition-In projects are run by our Service Transition team, a dedicated group of highly skilled and experienced engineers. Transition-In can take as little as a single day for a simple service, to multiple weeks for a more complex migration. Transition-In is typically a fixed price, and is shown in our proposal to you.
You will have a dedicated Project Manager responsible for your Transition-In project. Your Project Manager will deal with all third parties, including software vendors and telco's.
Your Transition-In project is planned to minimise disruption to your business. There will be little or no downtime.
Spend an hour with an expert discussing your business challenges, available technologies and brainstorming ideas.
Complete a Fact Finder survey.
For more complex needs, a Discovery Workshop will help unravel your requirements. Depending on the services you require, we may also undertake an assessment of your current IT environment.
We create a transition plan from your current configuration to your new service. We will provide any practical variation options and options for further developing and improving your technology in future.
Yay, you’ve decided to use Sentrian. Accept online to start your subscription.
Our Service Transition team ensures little-to-no interruptions to your organisation’s workflow while you are getting started with new Sentrian services.
You’ll be given a service active date. You and your staff will receive the full benefits of Sentrian services from this date, including a single monthly bill.
Sentrian services come together in a single subscription called a Sentrian One Subscription.
Sentrian One is designed to help businesses choose, deploy and maintain the technology solutions that are right for them, regardless of their size, location or IT expertise.
With help from your Sentrian Client Services Manager, you pick and choose the services you need, from servers to support, from connectivity and collaboration to backup and disaster recovery.
These services are included on a single subscription, billed monthly.
No, Sentrian One Subscription is a monthly contract, with a notice period, but no long fixed term. You can cancel anytime with the contract ending after the notice period. The only exception are services where an upstream service provider imposes their own fixed term, for example an internet connection.
You are free to cancel your Sentrian One subscription at any time with a notice period which is typically between 3 and 6 months.
Note, some services can have a fixed end date where an upstream service provider imposes their own fixed term, for example internet connections.
The security surrounding your technology systems ensures that only authorised and assigned Sentrian staff can access your data. Similarly, we will ensure that only authorised staff from your business can access your confidential records and information. Sentrian is compliant with the Privacy Act 1988 (Cth) & the Australian Privacy Principles.
Yes, we have both staff and data centres located in Brisbane, Sydney and Melbourne. Our head office is in Brisbane. Data stored in the Sentrian Cloud network never leaves Australia unless required and expressly authorised by you.
Sentrian One Service Desk supports your people. We will support all devices at any location when used for business purposes by a staff member covered under your agreement.
When you first sign up to a Sentrian One subscription, our Service Transition team will work with you to schedule any downtime if required. If any downtime is required, it can often be arranged outside regular business hours to minimise disruption to your operations.
Our Service Desk operates from 7.00am to 6:00pm every business day of the year. Our after hours engineers are available for urgent requests 24x7 360 days of the year.