Keep Your Practice Running Smoothly and Prevent Issues With Proactive & Secure IT Support

IT Support for Allied Health Businesses

Subscription-based managed IT services, purpose-built for the allied health sector. Keep your systems and business up and running for a simple, per-user monthly fee.
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Trusted to drive our clients forward.

The Unique IT Challenges of Allied Health Practices

There are specific pressures allied health professionals face every day. From maintaining patient data security and complying with ever-changing health regulations (HIPAA, ACCC, and Australian healthcare standards) to ensuring practice management software and telehealth IT platforms are reliable, up-to-date, and secure. All of your systems and networks need to be supported by experts who understand your IT needs.

For allied health firms, downtime isn’t just inconvenient - it’s a major disruption to your daily operations, treatment, and patient satisfaction.

Our IT support for healthcare operates on you-centred technology, ensuring your systems empower your business operations and allow you to deliver high-quality patient care.

Client Interview

Providing trusted support to our health clients

We spoke with Kristy Donoghue from No More Knots about how working with Sentrian has improved their daily operations.

Seamless & Secure IT Services
for Allied Health Practice

We provide comprehensive support for allied health IT services.
Delivering positive, you-centred experiences.

Always On Monitoring & Maintenance

As a customer, you get 24/7, proactive monitoring and maintenance of your core IT infrastructure to prevent and reduce downtime and network issues. With ongoing system management, you also receive regular updates and security checks to ensure all data is secure and systems are operating at peak performance.

Responsive Help Desk Support (Extended Hours)

Fast, reliable support from 7am to 6pm, Monday to Friday AEDT/AEST. Our expert technicians assist with support tickets to critical incidents, providing transparent communication on request status and updates.

Data Security & Compliance

We safeguard your patient data, aligning with Australian Privacy Principles, ACCC guidance and general healthcare IT standards. Our cybersecurity services ensure all systems are compliant and that you are protected in the event of any data threats or attacks.

Software & Application Support

We have experience with all major healthcare software systems. Sentrian provides expert guidance and support to help maintain and integrate tools for EMR/EHR systems, telehealth platforms and more, ensuring your team is always on and productive.

Disaster Recovery & Business Continuity

If a disruption occurs, we offer you peace of mind knowing we have secure backup solutions and rapid disaster recovery plans in place to rescue lost data and minimise your downtime.

Vendor & Third-Party Liaison

We handle the technical conversations for you, keeping you in the loop and breaking it down for you. Think of us as your single point of contact for your internet provider, software vendor, or other IT third-party when it comes to troubleshooting, escalation or issue resolution. We lead the conversation for you, ensuring you get the results you need.

Get high-quality support from engineers who will get to know your business inside-out.

“Understanding the time limitations of staff in a health setting, Sentrian came in at all hours and did training sessions...but the main thing was that  it was so intuitive that we did not have any real problems.”
David Sallows
Director of Administration and Finance | Toowong Private Hospital

The Sentrian Advantage: Partnership for Your Practice's Success

We focus on what’s best for your practice, so you can focus on what’s best for your patients. By partnering with Sentrian, you’re receiving premium managed IT services that prioritise your practice’s success. Offering cloud solutions, hosted telephony, cybersecurity, and more, we deliver the infrastructure and solutions your practice needs to stay efficient and secure.

  • Subscription-based Model: A fixed pricing model, tailored directly to your needs. At Sentrian, we believe in providing transparent services with predictable budgeting. Choose the services your practice needs at a fixed monthly fee.
  • Direct Technician Access: IT solutions when you need them. Say goodbye to call centre holding, and experience direct access to our expert technicians.
  • Proactive Approach: Our goal is to keep you online and running smoothly. We specialise in proactive, preventative maintenance and monitoring to prevent issues before they have the chance to occur.
  • Industry Expertise: From handling sensitive patient data to maintaining necessary software, we understand the needs of the allied health industry.
  • Local Support: 90% of our team is based in Australia, ensuring you’re in direct contact with senior-level engineers to resolve any issues.
Learn More About Sentrian
Remove the Roadblocks

Technology that grows with your business.

We know that you’re extremely busy. You're delivering high-value services to demanding clients and striving to keep your team as productive as possible.
You need reliable, innovative technology that can keep pace with the growth of your business and support your team to succeed.
Sentrian can help you build and evolve your organisation's IT to create a flexible and collaborative tech environment for your staff; keeping your downtime to an absolute minimum.
Let us help turn your IT from a problem to an asset.
You-Centred Technology

The Sentrian Difference.

There when you need us
Our highly qualified service desk and engineering teams are there to help when you need it. 24/7/365. We manage your IT end to end.
Full transparency
Our ticket management system makes it easy for you to keep track of where things are at. Log in to your company portal at any time to check on the status of support tickets so you don’t need to waste time chasing things up.
Proactive monitoring
We provide 24/7 systems monitoring to proactively manage your systems and keep things working at their best. In addition, systems are automatically patched and updated, all scheduled at a time to ensure minimal impact on your team.
Third-party liaison
With our application management support, we’ll take over any liaison with third parties that support other products, to get faster resolution. Your team can stay focused on what they do best.
All the help you need
Most of our packages include unlimited support, both remote and onsite, so your team members can contact us whenever they need, without having to go through a central point in your organisation. Because you’ll pay a fixed, per-user fee each month, you’ll know exactly what your IT spend is. We don’t use lock-in contracts, so you can adjust your service up and down as needs change and only pay for the number of users you have, or even change supplier if you want to move on.

Supporting Our Clients and Their Systems

Ensuring seamless operations is essential to your firm's success. At Sentrian, we understand the vital importance of legal systems and applications to your daily practice.

Our experienced team ensures your firm remains secure, compliant, and performing at its best—so you can focus on delivering exceptional legal outcomes.

Ready to Streamline Your Allied Health IT?

Get in touch with us today for secure, reliable IT services and support.

Call us on 1300 761 678 or fill out our contact form.

Get a Custom Quote

Common Questions About Allied Health IT Support

Managed IT for allied health services refers to healthcare providers (physiotherapists, occupational therapists, psychologists, etc) outsourcing technology support tailored to their specific needs.A managed service provider (MSP) takes care of networks, cybersecurity, technical support, practice management software, telehealth IT systems, data backup and disaster recovery plans, and more. Your MSP's primary goal should be to ensure all systems and devices are operating smoothly to avoid any disruption in day-to-day services.
We implement and follow Australian health privacy laws, the ACCC and HIPAA to ensure all patient data is handled privately and stored securely.
We support major allied health software such as Microsoft, Clio, Actionstep, BigHand, and more. Talk to us about your software requirements today.
Our service desk technicians are available from 7am to 6pm AEST / AEDT. We also offer an out-of-hours support option to our clients, available 24/7, 365 days a year.
We aim to resolve all issues as fast as possible. With proactive monitoring and readily available support, our technicians work quickly to ensure issues are resolved quickly and downtime is minimal.
Your monthly subscription is customised to suit your needs. You pick and choose the services you need, from servers to support, from connectivity and collaboration to backup and disaster recovery.‍All subscriptions include monthly reporting, 24/7 maintenance and monitoring, and access to our service desk technicians
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What is managed IT for Allied Health?
Managed IT for allied health services refers to healthcare providers (physiotherapists, occupational therapists, psychologists, etc) outsourcing technology support tailored to their specific needs.A managed service provider (MSP) takes care of networks, cybersecurity, technical support, practice management software, telehealth IT systems, data backup and disaster recovery plans, and more. Your MSP's primary goal should be to ensure all systems and devices are operating smoothly to avoid any disruption in day-to-day services.
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How does Sentrian handle patient data privacy?
We implement and follow Australian health privacy laws, the ACCC and HIPAA to ensure all patient data is handled privately and stored securely.
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What kind of software do you support?
We support major allied health software such as Microsoft, Clio, Actionstep, BigHand, and more. Talk to us about your software requirements today.
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What are your service desk hours?
Our service desk technicians are available from 7am to 6pm AEST / AEDT. We also offer an out-of-hours support option to our clients, available 24/7, 365 days a year.
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How quickly do you resolve issues?
We aim to resolve all issues as fast as possible. With proactive monitoring and readily available support, our technicians work quickly to ensure issues are resolved quickly and downtime is minimal.
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What's included in the fixed monthly fee?
Your monthly subscription is customised to suit your needs. You pick and choose the services you need, from servers to support, from connectivity and collaboration to backup and disaster recovery.‍All subscriptions include monthly reporting, 24/7 maintenance and monitoring, and access to our service desk technicians

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