Customer Success Manager

Full Time
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About Sentrian  

We are a Managed Services Provider delivering cloud and outsourced IT solutions to a diverse range of organisations based on the East Coast. We specialise in designing, implementing, maintaining and supporting network and cloud infrastructure.  Our team loves the challenge of introducing new technology to our clients,constantly improving the efficiencies and operations across each business that we serve.

We are a team of 50 with a proud reputation for providing exceptional service to our clients. Based in Brisbane, we have been operating for almost 30 years with the same philosophy – to have fun providing innovative technology solutions to our clients.  We are proud to be a Best Place to Work, having placed as number 18 in the Under 100 Employee Category.

The Position

We are seeking a Client Services Manager to work in our Brisbane office advising an existing base of diverse client accounts across various industries and locations.  You will be responsible for owning the IT trusted advisor relationship with your clients.  You will need to understand your client’s business’ and, with the support of our engineering team, advise them on technology strategy and solutions.

More specifically, during your average day you will:

 ·        Develop and maintain working relationships with your client base through regular visits, phone calls and email

·        Propose solutions to maximise business benefit from technology

·        Prepare proposals, including working with our procurement team

·        Further develop the Sentrian business as required

 The Person

The successful candidate must have a minimum of 2 years experience in the IT industry.  You may already be in an account management role, or you may work in the channel or bean engineer looking to make a move.  Most important is your attitude and ability to build relationships to service your clients!

 To be successful you must demonstrate experience with:

·        Building rapport and relationships with clients

·        Technically savvy and interested in cutting edge technology

·        Instinctive understanding of the IT challenges facing your clients

·        Providing exceptional service to your clients every day

Your communication skills and presentation will be paramount to your success. Additionally, you will be a problem solver who is passionate about client service and motivated to stay up to date with current and new technologies to continue delivering innovative solutions.

Sentrian Perks!

Our vibrant work environment ensures you will enjoy social activities, great coffee and regular office lunches with your colleagues.  We have a strong culture supporting work/life balance and we try to have fun at work every single day.  In addition to a competitive salary package, we offer the following benefits:

·        Phone and internet allowances

·        Laptop allowance

·        Birthday leave

·        Volunteer leave

·        Flexible working arrangements

This is not a sales role! We want you to provide an excellent service to our clients so this package is not incentivized.  

Paid to train! We believe that our staff need to be the best that they can be in order to deliver highly quality solutions to our clients.  We encourage continual professional development through fully supported training – including paid training leave! All Sentrian staff have a training plan in place to ensure continued growth.

Most importantly, you will work with a group of professionals who will enable you to grow in your career.  You will enjoy being an important part of a team who know how to work smart and still enjoy themselves.

Sentrian is a place where dedication and skills go hand in hand with learning and enjoying work.

Only candidates with current working visas or permanent residents of Australia or New Zealand will be considered

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