Who are we?
We are Sentrian Pty Ltd ACN 055 047 875.
Our full privacy policy is available at https://www.sentrian.com.au/legal-policies/privacy-policy.
What is personal information?
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
Facts and circumstances of collection
We collect information about you and your interactions with us, for example:
(a) when you purchase or use any of our products or services, such as support services or hosting services;
(b) visit or use our websites (including but not limited to: sentrian.com.au; desktopasaservice.com.au; and telecom.sentrian.com.au);
(c) register for an account with Sentrian; and/or
(d) call us or otherwise interact with us.
The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries or complaints you make.
We may also collect personal information from third parties and using tracking technologies.
Other facts and circumstances of collection may be described in our privacy policy.
Typically, our collection is not required by any specific law.
Purpose of collection
We collect, hold and use your personal information so that we can:
(a) provide you with products and services, and manage our relationship with you;
(b) contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
(c) comply with our legal obligations and assist government and law enforcement agencies or regulators;
(d) identify and tell you about other products or services that we think may be of interest to you;
(e) verify your identity;
(f) administer, improve and promote Sentrian services;
(g) notify you of new or changed services offered in relation to Sentrian services;
(h) carry out marketing or training relating to Sentrian services;
(i) assist with the resolution of technical support issues or other issues relating to Sentrian services;
(j) comply with laws and regulations in applicable jurisdictions;
(k) communicate with you; and/or
(l) collect, hold, use and disclose personal information as otherwise authorised by you.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
Other purposes of collection may be described in our privacy policy.
Who do we disclose your personal information to, and why?
We may transfer or disclose your personal information to our related companies.
We may also disclose your personal information to others outside our group of companies:
(a) where we are required or authorised by law to do so (for example, to comply with any court orders, subpoenas, or other legal process or investigation);
(b) to enforce our agreements, policies and terms of service;
(c) to protect the security or integrity of Sentrian’s products and services;
(d) to protect Sentrian, our customers or the public from harm or illegal activities;
(e) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person
(f) as described elsewhere in this policy;
(g) where you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
(h) where we are otherwise permitted to disclose the information under the Privacy Act.
We may disclose personal information to external service providers so that they may perform services for us or on our behalf. For example we work with third party service providers that provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services to us and for us. These service providers may have access to or process your information for the purpose of providing those services for us.
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
Do we disclose personal information to overseas recipients?
We may disclose your personal information to recipients which are located outside Australia. These are third party providers of specific services relating to the operation of Sentrian services. These third party service providers may store information about an organisation which may include your personal information. This information is likely to be stored on servers in Australia, the United States and possibly other regions.
Information about access, correction and complaints
Information about access and correction of personal information is set out in our privacy policy. The privacy policy also sets out how you can make a complaint about a breach of the Australian Privacy Principles.
Contact details
If you have any questions, comments, requests or concerns, please contact us at:
(a) requests@sentrian.com.au;
(b) 1300 791 678; or
(c) Sentrian Pty Ltd
Level 4, Suite 4D/50 McDougall Street
Milton QLD 4064
AUSTRALIA
